WHICH SERVICE DO YOU NEED?
OPENING AND CLOSING OF ACCOUNTS
Opening or closing an account requires time, effort and patience, which is often difficult to give in our busy day-to-day lives, especially while relocating.
WVE can assist you with the entire process – from completing your application, paying the new deposit, and the opening or closing of your account. Any journal that may be required afterwards is also followed up until it has been processed.
WVE’s aim is to provide a seamless, stress-free process for you and to make sure you get everything you need in order to prevent any problems from occurring during the process.
We can assist you throughout with:
- The completion of the documentation.
- Provide you with deposit amounts when opening an account.
- Provide you with a new account number.
- Adjustments that needs to be done on the account after closing.
- Regular follow-ups with the City Council at all stages of the process.
ACCOUNT ENQUIRIES
WVE knows that receiving a bill that is extremely high or out of the ordinary can cause major anxiety and stress in your life.
WVE specializes in problem accounts from all City Councils. WVE does a thorough investigation to solve and clear your query, making sure that you are well aware of anything that is going on with your account.
WVE strives to assist you with anything you may need, no matter how big or small.
Let WVE know your concerns, queries and issues, and WVE will do the rest and more.
CLEARANCE APPLICATIONS
Rates Clearance Certificates are required and obtained to certify that the seller does not owe any money to the City Council.
A property cannot be transferred from the seller to the purchaser without the Rates Clearance Certificate; all monies must have been paid before a Rates Clearance Certificate can be issued.
WVE can assist with your applications in order to make this an easy and problem-free experience for you.
We can assist with the application process in order to make this an easy and problem-free experience for you.
NEW ACCOUNTS FOR SUB-DIVIDED PROPERTIES
When sub-dividing a property, there are many steps that City Council requires in order to complete the process. A new account number for the new portion or stand needs to be created once the property has been registered in the deeds office.
a) For a developed stand a deposit payment must be made on the new account number.
b) All services i.e. water; sewer; electricity and refuse must be linked to the new portion or stand account number.
c) For a vacant land there are availabilities i.e. water and sewer to be linked to the new account number.
The previous property needs to be devalued after registration of the new portion or stand has taken place and closed and a new valuation obtained for the left over portions or stands which are pending to be sold, and all new information regarding the new portion or Erf needs to be added to the new accounts.
WVE can assist you all the way in insuring that all right steps are taken and executed correctly. WVE uses its expertise to make sure that you are aware of all the necessary requirements, as well as investigate any queries that may arise during the sub-division process.
REFUNDS OF CREDITS
Acquiring a refund from the Council is a tedious and painful process.
WVE will take all the necessary steps to make sure this process is seamless and as quick as possible:
- Investigation of the status of your accounts must take place to ensure the old accounts have been finalized and if there is a credit balance on the account.
- Documentation must be obtained from the transferring attorney in the case of a sale of the property.
- An application for the refund is made after registration of the purchaser’s new account has been created at the City Council.
- Assistance is given every step of the way with the requirements which is needed from you to apply for the refund.
- WVE will try to make the process as quickly as possible.
METER INSTALLATIONS AND QUERIES
Assistance is given with all types of meter enquiries, such as billing of estimated meter readings, incorrect meter readings and corrections of meter readings for both water and electricity.
Should you require a new installation for water and or electricity, help is available to you for the entire process and you will have your water and or electricity meter up and running in the least possible time frame and with the least amount of stress.